Thank you for choosing Stericycle to help you manage your specialist waste.

For over 30 years we have delivered innovative specialist waste management solutions to local and national companies across the public and private sectors, and we are committed to protecting what matters for our customers, our team members, the communities we serve and the environment.

IMPORTANT - before we can start service

Pre-acceptance audits are a legal requirement for any organisation that produces healthcare waste. They ensure that all waste streams are appropriately segregated and packaged for transport and treatment.

If you completed a pre-acceptance audit with your previous provider, please email a copy to audits@stericycle.com

If you have never completed a pre-acceptance audit before and you produce less than 5,000 kg of healthcare waste every year, click the button and register to use our FREE Stericycle waste audit tool. 

Waste Audit Tool

Collection services

Once we have received your pre-acceptance audit, waste will be collected at the agreed frequency as set out in your Service Level Agreement.

Our Collections team are uniformed and will always present a Stericycle ID badge.

On each visit you will be asked to sign a consignment note to confirm the details of the waste being collected.

Invoicing & payments

Service invoices are produced on the 1st of the month. If you have chosen to pay by direct debit the payment will be taken from your nominated account on the 24th of the month. 

If you have decided against direct debit, payment of your account is due by the 28th of the month by BACS, Debit/Credit Card or cheque using the remittance slip at the bottom of your invoice.

If you want to pay by direct debit click on the button to download the form.  Please complete and email to creditcontrol@stericycle.com, or post to Credit Control, Stericycle, Indigo House, Sussex Avenue, Leeds LS10 2LF.

Direct Debit Mandate Form

We take pride in our customer service

If you have a question about your account, for example about your collection schedule, adding additional services or a billing enquiry, you can either email us at supportuk@stericycle.com or call 0333 240 4400 and one of our specialist team will make sure that your enquiry is dealt with swiftly.

Support & Resources

Our website is a wealth of helpful information and guidance. Learn more AboutStericycle; our people, our processes and our commitment to sustainability.  Visit our Sectors section for information on which specialist waste services we provide your type of organisation. 

Refer to our Solutions pages for a refresher on the colour-coding and disposal requirements for each waste stream. Download healthcare waste management guidance and posters, and find a helpful list of FAQs in our Support centre. 

Plus, keep up-to-date with future Stericycle developments as well as sector and solution specific blogs in our News section.

Information protection

Did you know that Shred-it, an industry leader in workplace privacy, is a Stericycle solution?

Shred-it provide advice on confidential information protection and can help you protect your business with secure shredding and destruction solutions for paper documents, hard drives and specialty items.

Click the button below to go to the Shred-it website.

Shred-it website

We look forward to building a long-lasting business relationship.